FAQ
About Meals
Meals are complementary for check-in guest, mostly are not repeated.
About Window
All the window from room is not openable except balcony room, to improve air circulation, we have air purifiers inside the room.
About sharing a room
If check-in guest has request to stay with company, please contact us directly via LINE.
About designated requirement
All the special requests are depending on availability, especially the room floor.
About Internet
We provide Free Wi-Fi. If high-speed internet is required, we strongly recommend to have your own unlimited 4G data roaming.
About delivery
Delivery is limited at the following descrption：
Morning:07:30(goes by breakfast)、10:30
Noon:11:30(goes by luncheon)
Afternoon:15:30
Evening:17:30(goes by supper)、20:30
Night:00:00、04:00
Prohibited items such as tobacco, alcohol, betel nuts, knives, etc. cannot be transferred.
About check-in / check-out
No additional charge for early check-in. The lasted check-out time is 11AM.
About housekeeping
We do not have housekeeping service during quarantine stays, guest can renew by providing new bed sheet, quilt cover and pillowcase from us.
About laundry
Washing detergent is provided inside the room.
About amenity
All amenity inside the room is disposable, small bottles such as washing detergent, multi-purpose detergent and alcohol disinfection etc. can be taken out.
About reservation
To avoid cross-infection, we do not accept on-site reservation and on-site payment. If you need any assistance, please inquire through our official LINE account.
About shuttle
According to Taiwan government latest policy, we cannot offer airport shuttle to our quarantine hotel, please take the quarantine taxi at the airport. In order to decrease the risk of virus transmission, friends and family members are not allowed to pick up check-in guest at the airport and it is prohibited to wait as well while check-in guest arrives.